TERMS AND PRIVACY

PRIVACY POLICY (GDPR)

I. Data Controller

The Administrator of personal data is "KASAPI" EOOD, UIC: 206194852, with registered office and management address: Plovdiv, Ovoshcharska Str. No 2, fl. 1, office 1.

II. Collection and Processing of Personal Data

We collect and process personal data for the following specific purposes:

• Execution of delivery orders: Name, phone number, and delivery address are mandatory for the preparation and physical delivery of food to you.
• Confirmation and management of reservations.
• Issuance of accounting documents (invoices).
• Marketing (optional): Sending newsletters and promotions only with your explicit consent.

III. Provision of Data to Third Parties

Your personal data is treated as strictly confidential. However, to fulfill your order, we need to share the minimum necessary data with third parties:

• Courier companies and suppliers: For delivery purposes, your names, phone number, and address are provided to partner courier companies or external suppliers with whom we have a contract. These entities are not allowed to use your data for purposes other than performing the delivery.
• State authorities: Only in cases provided by law (e.g., NRA).

IV. Basis for Processing

We process your data on the following grounds: Performance of a contract (processing your food order or reservation); Legal obligation (accounting accountability); Consent (for marketing messages).

V. User Rights

You have the right to:

• Request access, correction, or deletion of your data ("right to be forgotten");
• Object to the processing;
• File a complaint with the CPDP (www.cpdp.bg).

VI. Contacts regarding Personal Data

Email: kasapi.delivery @ gmail.com | Tel: +359 897 777 355

GENERAL TERMS AND CONDITIONS

I. General Provisions

These General Terms and Conditions govern the relationship between "KASAPI" EOOD (hereinafter referred to as the "Trader") and the persons using the website and online store www.kasapi.bg (the "User"). By clicking on an object, image, link, or "Order" button, the User agrees to these General Terms and Conditions.

II. ORDERS, DELIVERY AND ONLINE RESERVATIONS

1. Delivery Orders: The User has the right to order the offered goods (food and drinks). When ordering, the User is obliged to provide a correct address and telephone number. The delivery time and price are visualized before finalizing the order.

2. Online Reservations:
- The restaurant provides an option for an online table reservation request via an electronic form on the website.
- Confirmation: Filling out the online form DOES NOT automatically guarantee a table reservation. The reservation is considered valid and confirmed only after a phone call from our employee to the number you provided.
- Delay: In case of a delay of more than 15 minutes without prior notice, the restaurant reserves the right to cancel the reservation and provide the table to other clients.
- Data: Personal data (name, phone, email) collected through the reservation form is used solely for the purpose of managing the reservation and communicating with the client, in accordance with the Privacy Policy.

III. Prices, Currency and Payment (Eurozone)

1. Dual Display of Prices: In connection with the upcoming accession of the Republic of Bulgaria to the Eurozone, effective from the respective adoption date (expected Jan 1, 2026), all prices on the Website and in the menu are indicated simultaneously in Bulgarian Lev (BGN) and Euro (EUR).

2. Fixed Rate and Conversion:
Price recalculation is performed according to the official fixed exchange rate of the Bulgarian National Bank:
1 EUR = 1.95583 BGN
Mathematical rounding rules to the second decimal place are applied during conversion.

3. Payment Conditions in the Transition Period:
- Until 31.12.2025 (inclusive): The official means of payment is the Bulgarian Lev. Payments are made in BGN.
- From 01.01.2026: The Euro becomes the official currency.
- Dual Circulation Period (1 month from the date of introduction): During this period, the User may pay for Cash on Delivery orders in both BGN and EUR. The Trader (courier) returns change in EUR, except in cases where sufficient availability is lacking (pursuant to the Law on the Introduction of the Euro).

4. Payment Methods: Payment is made via Cash on Delivery (cash upon receipt) or Bank Card (if applicable), where for electronic payments, the currency is determined by the terminal/bank settings.

IV. Right of Withdrawal and Return of Goods

1. Right of Withdrawal (14 days): According to Art. 50 of the Consumer Protection Act (CPA), the User has the right to withdraw from the distance contract without giving a reason within 14 days from the date of acceptance of the goods.

3. For goods that DO NOT fall under the exceptions (e.g., packaged long-life products, souvenirs, vouchers), the User may exercise their right of withdrawal by filling out a Standard Withdrawal Form (attached below) and sending it to email: kasapi.delivery @ gmail.com

V. Complaints

Upon ascertaining a discrepancy in the delivered food (wrong item, spoiled food, missing item), the User must notify the Trader immediately upon receipt of the delivery at tel: +359 897 777 188. The Trader undertakes to replace the item or refund the amount.

VI. Dispute Resolution Platform

In the event of a dispute that cannot be resolved jointly with the Trader, you can use the EU ODR platform: Link to ODR.

VII. Trader Data

"KASAPI" EOOD, UIC 206194852
Address: Plovdiv, Ovoshcharska Str. No 2, fl. 1
Phone: +359 897 777 188 | Email: kasapi.delivery @ gmail.com

APPENDIX No 1 - Standard Form for Exercising the Right of Withdrawal

(This form is filled out and sent only if you wish to withdraw from the contract and the goods are NOT food/perishable items)

To: "KASAPI" EOOD
Email: kasapi.delivery @ gmail.com

I hereby notify that I withdraw from the contract concluded by me for the purchase of the following goods:
1. ...................................................................................
2. ...................................................................................

Order Number: ...................................... / Order Date: .........................................
User Name: ..............................................................
Phone: ...............................................................
Refund IBAN: .........................................................................................................

Date: ........................