TERMS & PRIVACY POLICY

PRIVACY POLICY (GDPR)

I. Data Controller

The administrator of personal data is "KASAPI" EOOD, Company ID (UIC): 206194852, with headquarters and management address: Plovdiv, Ovoshcharska St. No. 2, fl. 1, office 1.

II. Collection and Processing of Personal Data

We collect and process personal data for the following specific purposes:

• Order Fulfillment for Delivery: Name, phone number, and delivery address are mandatory for the preparation and physical delivery of food to you.
• Confirmation and Management of Reservations.
• Issuance of Accounting Documents (Invoices).
• Marketing (Optional): Sending newsletters and promotions only after your explicit consent.

III. Data Sharing with Third Parties

Your personal data is treated as strictly confidential. However, to fulfill your order, we need to share the minimum necessary data with third parties:

• Courier Companies and Suppliers: For delivery purposes, your name, phone number, and address are provided to partner courier companies or external suppliers with whom we have a contract. These entities are not allowed to use your data for any other purpose than the delivery.
• Government Authorities: Only in cases required by law (e.g., NRA).

IV. Legal Basis for Processing

We process your data based on: Performance of a contract (processing your food order or reservation); Legal obligation (accounting accountability); Consent (for marketing messages).

V. User Rights

You have the right to:

• Request access, correction, or deletion of your data ("Right to be forgotten");
• Object to processing;
• File a complaint with the CPDP (Commission for Personal Data Protection) - www.cpdp.bg.

VI. Contacts Regarding Personal Data

Email: kasapi.delivery @ gmail.com | Tel: +359 897 777 355

GENERAL TERMS OF USE

I. General Provisions

These General Terms govern the relationship between "KASAPI" EOOD (hereinafter referred to as "The Merchant") and the persons using the website and online store www.kasapi.bg ("The User"). By clicking on an object, picture, link, or "Order" button, the User agrees to these General Terms.

II. ORDERS, DELIVERY AND ONLINE RESERVATIONS

1. Delivery Orders: The User has the right to order the offered goods (food and beverages). Upon ordering, the User is obliged to provide a correct address and phone number. The delivery time and price are visualized before finalizing the order.

2. Online Reservations:
- The restaurant provides an opportunity for an online reservation request via an electronic form on the site.
- Confirmation: Filling out the online form DOES NOT automatically guarantee a table reservation. The reservation is considered valid and confirmed ONLY after a phone call from our employee to the number you provided.
- Delay: In case of a delay of more than 15 minutes without prior notice, the restaurant reserves the right to cancel the reservation and give the table to other customers.
- Data: Personal data (name, phone, email) collected through the reservation form is used solely for the purpose of managing the reservation and communicating with the client, in accordance with the Privacy Policy.

III. Prices, Currency, and Payment (Eurozone)

1. Dual Price Display: In connection with the upcoming accession of the Republic of Bulgaria to the Eurozone, effective from the respective adoption date (expected 01.01.2026), all prices on the Site and in the menu are indicated simultaneously in Bulgarian Leva (BGN) and Euro (EUR).

2. Fixed Exchange Rate and Conversion:
Price conversion is performed according to the official fixed exchange rate of the Bulgarian National Bank:
1 EUR = 1.95583 BGN
Mathematical rounding rules to the second decimal place apply during conversion.

3. Payment Conditions in the Transition Period:
- Until 31.12.2025 (inclusive): The official means of payment is the Bulgarian Lev. Payments are made in BGN.
- From 01.01.2026: The Euro becomes the official currency.
- Dual Circulation Period (1 month from adoption date): During this period, the User may pay for cash-on-delivery orders in both BGN and EUR. The Merchant (courier) gives change in EUR, except in cases where sufficient cash is not available (according to the Law on the Introduction of the Euro).

4. Payment Methods: Payment is made via Cash on Delivery (cash upon receipt) or Bank Card (if applicable), with electronic payments currency determined by terminal/bank settings.

IV. Right of Withdrawal and Returns

1. Right of Withdrawal (14 days): According to Art. 50 of the CPA (Consumer Protection Act), the User has the right to withdraw from the distance contract without stating a reason within 14 days of accepting the goods.

3. For goods that do NOT fall under the exceptions (e.g., packaged non-perishable products, souvenirs, vouchers), the User may exercise their right of withdrawal by filling out the Standard Withdrawal Form (attached below) and sending it to email: kasapi.delivery @ gmail.com

V. Complaints

In case of discrepancies with the delivered food (wrong item, spoiled food, missing item), the User must notify the Merchant immediately upon delivery at tel: +359 897 777 188. The Merchant commits to replacing the item or refunding the amount.

VI. Dispute Resolution Platform

In the event of a dispute that cannot be resolved jointly with the Merchant, you can use the EU ODR platform: Link to ODR.

VII. Merchant Details

"KASAPI" EOOD, UIC 206194852
Address: Plovdiv, Ovoshcharska St. No. 2, fl. 1
Phone: +359 897 777 188 | Email: kasapi.delivery @ gmail.com

APPENDIX No. 1 - Standard Withdrawal Form

(This form is to be filled out and sent ONLY if you wish to withdraw from the contract and the goods are NOT food/perishable items)

To: "KASAPI" EOOD
Email: kasapi.delivery @ gmail.com

I hereby notify that I withdraw from the contract concluded by me for the purchase of the following goods:
1. ...................................................................................
2. ...................................................................................

Order Number: ...................................... / Order Date: .........................................
Consumer Name: ..............................................................
Phone: ...............................................................
IBAN for Refund: .........................................................................................................

Date: ........................